In accordance with the regulations of the European Union, online store participates in resolving consumer disputes for products and services purchased online, which customers can submit online.

European Union Regulation no. 524/2013. on the Online Dispute Resolution platform has been in force since 9 January 2016.

Pursuant to Article 14 para. 1 of that Regulation stipulates the obligation for retailers established in the European Union participating in online sales contracts to provide an electronic link to the Online Consumer Dispute Resolution Platform (ORS Platform) in an easily accessible place on their websites.

Below you can find a link to the Online Consumer Dispute Resolution Platform. (LINK)

For more detailed information, feel free to contact us at the e-mail address or Contact form

More information at the link: