RETURN OF GOODS, REPLACEMENTS AND CLAIMS
Internet-trgovina pasaric.hr operates in accordance with the Consumer Protection Act, the law of the Republic of Croatia which protects the basic rights of consumers when buying products and services.
TERMINATION OF THE PURCHASE AGREEMENT
You have the right, without giving a reason, to terminate the sales contract within 14 days from the day of taking over the goods or after placing the order, in case you have changed your mind before the delivery of the goods.
In order to be able to exercise the right to unilaterally terminate the Purchase Agreement, it is necessary to submit a notice to the e-mail address email@example.com or Contact form before the expiration of the specified period in response to the confirmation of your order received by e-mail.
In the event of termination of the contract, each party is obliged to return to the other what it received under the contract. According to Article 72 of the Consumer Protection Act, you are obliged to return the received goods to the address Vulkanizacija Pasarić d.o.o., Zagrebačka 123, Šibice, 10290 Zaprešić.
You can return a wrongly ordered product to our address at your own expense.
The precondition for unilateral termination of the Contract is that the goods have not been used and, if possible, are in the original packaging or are properly packaged. If there has been a use (impairment), upon receipt of the returned goods we will assess the condition of the goods according to visible signs of use and accordingly determine what percentage of the refund will be paid to you, according to the impairment table (HERE). In such situations, we will contact you and try to find the most mutually acceptable solution.
No later than 14 days from the day we receive your notice of the decision to terminate the contract, provided that you have fulfilled your obligation to return the delivered goods, we will refund your payment using the same means of payment you used when ordering.
Unfortunately, we are unable to refund any additional costs that result from your explicit choice of mode of transportation, or any other costs associated with the refund process.
* The seller reserves the right and provides a refund to the buyer if any of the items is not available.
PRODUCT REPLACEMENT FOR ANOTHER PRODUCT
If you ordered a product that does not suit you when you order and you want to replace it with another, you can do so as follows:
- via e-mail address firstname.lastname@example.org or Contact form inform the seller that you want to return the product and buy another. The return of a wrongly ordered product is the responsibility of the Buyer. After reviewing the returned item, we will notify you of a refund to your account. Return of the product is possible only if the product has not been used and is in the original packaging or is otherwise properly packaged. The payment you made during the previous order will be returned to you, and you can order the desired item via a new order and payment.
COMPLAINTS WITH DEFECTIVE GOODS
In the event that you receive defective goods, you have the right to complain or reclaim the goods within the legal deadline under the Consumer Protection Act.
In accordance with Art. 10 of the Consumer Protection Act, we allow you to send your complaints to the e-mail address email@example.com, via Contact form. We will respond to all complaints received as soon as possible, but no later than 15 days from the date of receipt of the complaint, and we will resolve your complaint in the most favorable way possible.
Refund in case of a complaint of defective goods is made so that after receiving the complaint, in agreement with you, we send the delivery service to your address, which will pick up the package and return it to our address.
A complaint will be considered valid if the product inspection and, if necessary, additional expertise, determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act.
If the complaint is found to be valid, at our expense we will replace the goods with identical ones without defects or refund the full amount paid for the product, including shipping costs.
In case the complaint is not valid, ie. if the consumer's complaint is rejected, the customer who filed the complaint will bear the cost of re-delivery of the purchased product to the customer's address.
ONLINE DISPUTE RESOLUTION
In accordance with the regulations of the European Union, pasaric.hr online store participates in resolving consumer disputes for products and services purchased online, which customers can submit online.
European Union Regulation no. 524/2013. on the Online Dispute Resolution platform has been in force since 9 January 2016.
Pursuant to Article 14 para. 1 of that Regulation stipulates the obligation for retailers established in the European Union participating in online sales contracts to provide an electronic link to the Online Consumer Dispute Resolution Platform (ORS Platform) in an easily accessible place on their websites.
Below you can find a link to the Online Consumer Dispute Resolution Platform. (LINK)
More information at the link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show