SETTLEMENT OF COMPLAINTS AND DISPUTES
Vulkanizacija Pasarić d.o.o. will make every effort to resolve any ambiguity, complaint or grievance as soon as possible, while respecting the Consumer Protection Act and making every effort to reach an agreement.
There are several ways to contact users:
- to e-mail: vulkanizacija@pasaric.hr
- via Contact form
- by calling the telephone number: +385 1 3313 237
The resolution process is confidential. If an agreement is not possible, the legal court has jurisdiction.
This arrangement is based on the Law on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the settlement of disputes on the Internet in connection with consumer disputes, amending Regulation (EC) no. 2016/2004 and Directive 2009/22 / EC. Complaints regarding the quality or performance of the offer itself are resolved between the Buyer and Vulkanizacija Pasarić d.o.o.
INTERNET DISPUTE RESOLUTION
In accordance with the regulations of the European Union, pasaric.hr online store participates in resolving consumer disputes for products and services purchased online, which customers can submit online.
European Union Regulation no. 524/2013. on the Online Dispute Resolution platform has been in force since 9 January 2016.
Pursuant to Article 14 para. 1 of that Regulation stipulates the obligation for retailers established in the European Union participating in online sales contracts to provide an electronic link to the Online Consumer Dispute Resolution Platform (ORS Platform) in an easily accessible place on their websites.
Below you can find a link to the Online Consumer Dispute Resolution Platform. (LINK)
For more detailed information, feel free to contact us at the e-mail address vulkanizacija@pasaric.hr or Contact form
More information at the link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
