{"id":8481,"date":"2026-02-19T09:17:57","date_gmt":"2026-02-19T09:17:57","guid":{"rendered":"https:\/\/www.pasaric.hr?p=8481"},"modified":"2026-05-19T11:58:47","modified_gmt":"2026-05-19T11:58:47","slug":"cesta-pitanja-faq","status":"publish","type":"page","link":"https:\/\/www.pasaric.hr\/en\/cesta-pitanja-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p style=\"margin-bottom: 10px;\"><strong><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #1b1919;\">How to order?<\/span><\/span><\/span><\/span><\/span><\/strong><\/p>\n<ol>\n<li style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"color: #374353;\"><span style=\"line-height: normal;\">Select the desired product and quantity and add it to the cart. A window will open offering you to review your order (&#8220;view cart&#8221;) or complete your order (&#8220;checkout&#8221;). <\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"color: #374353;\"><span style=\"line-height: normal;\">Once you have selected everything you need, check your shopping cart carefully.<\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"color: #374353;\"><span style=\"line-height: normal;\">If you are satisfied with your choice, click &#8220;payment&#8221;.<\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"color: #374353;\"><span style=\"line-height: normal;\">Follow the 6 steps and enter the required information until the order is confirmed.<\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"color: #374353;\"><span style=\"line-height: normal;\">When choosing delivery and payment method, you can add a comment.<\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"color: #374353;\"><span style=\"line-height: normal;\">Finally, when you check all the order details and confirm the &#8220;General Terms and Conditions&#8221;, you will reach the step where you confirm the order.<\/span><\/span><\/span><\/span><\/span><\/li>\n<li style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"color: #374353;\"><span style=\"line-height: normal;\">The package will be delivered to the specified address within 24 to 48 hours (islands 3-7 days).<\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ol>\n<p style=\"margin-bottom: 10px;\"><strong><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #1b1919;\">What are the payment methods?<\/span><\/span><\/span><\/span><\/span><\/strong><\/p>\n<p style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #374353;\">Payment is made by credit card, bank transaction or cash on delivery.<\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"margin-bottom: 10px;\"><strong><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #1b1919;\">Is paying by credit card safe?<\/span><\/span><\/span><\/span><\/span><\/strong><\/p>\n<p style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #374353;\">The pasaric.hr online store uses SSL (Secure Socket Layer) data security. The user is also responsible for protecting personal data in a way that guarantees the security of their username and password, as well as appropriate (antivirus) software to protect their computer. <\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"margin-bottom: 10px;\"><strong><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #1b1919;\">What should I do if I am not satisfied with the product?<\/span><\/span><\/span><\/span><\/span><\/strong><\/p>\n<p style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #374353;\">The consumer has the right to return the goods to the seller, if for any reason he is not satisfied, within 14 days from the notification of the cancellation of the Contract. Please note that the returned goods must be undamaged. The buyer may not and cannot use the received goods during the withdrawal period.  <\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"margin-bottom: 10px;\"><strong><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #1b1919;\">What to do in case of receiving a defective item?<\/span><\/span><\/span><\/span><\/span><\/strong><\/p>\n<p style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #374353;\">The consumer can complain about a product with defects at the Seller&#8217;s address, e-mail address <a href=\"mailto:vulkanizacija@pasaric.hr\">vulkanizacija@pasaric.hr<\/a> or via <a href=\"https:\/\/www.pasaric.hr\/contact\">the Contact form<\/a> in accordance with the provisions of the Consumer Protection Act.<\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"margin-bottom: 10px;\"><strong><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #1b1919;\">Who delivers the package?<\/span><\/span><\/span><\/span><\/span><\/strong><\/p>\n<p style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #374353;\">The package is delivered by our contractual partner \u2013 the DPD delivery service.<\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"margin-bottom: 10px;\"><strong><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #1b1919;\">How much does delivery cost?<\/span><\/span><\/span><\/span><\/span><\/strong><\/p>\n<p style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #374353;\">For products ordered through the online store pasaric.hr, delivery costs 6.50 euros.<\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"margin-bottom: 10px;\"><strong><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #1b1919;\">When should I expect the package to be delivered?<\/span><\/span><\/span><\/span><\/span><\/strong><\/p>\n<p style=\"margin-bottom: 15px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"background: white;\"><span style=\"line-height: normal;\"><span style=\"color: #374353;\">The usual delivery time for the Croatian territory is within 24 to 48 hours (islands 3-7 days).<\/span><\/span><\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to order? Select the desired product and quantity and add it to the cart. A window will open offering<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-8481","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pasaric.hr\/en\/wp-json\/wp\/v2\/pages\/8481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pasaric.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pasaric.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pasaric.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pasaric.hr\/en\/wp-json\/wp\/v2\/comments?post=8481"}],"version-history":[{"count":3,"href":"https:\/\/www.pasaric.hr\/en\/wp-json\/wp\/v2\/pages\/8481\/revisions"}],"predecessor-version":[{"id":76214,"href":"https:\/\/www.pasaric.hr\/en\/wp-json\/wp\/v2\/pages\/8481\/revisions\/76214"}],"wp:attachment":[{"href":"https:\/\/www.pasaric.hr\/en\/wp-json\/wp\/v2\/media?parent=8481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}